LISA NANCY - Network / Systems Engineer / Voice Technical Solutions Architect

                    Email:   lisa.nancy76@gmail.com

 

SUMMARY:

·      11+ years of experience in design, installation, configuration, administration and troubleshooting of LAN/WAN infrastructure and security using Cisco routers/Switches/ Cisco PIX, Checkpoint Firewall.

·      Subject matter expert on Windows XP, Windows NT, Windows Vista, Windows 7, Windows 2003 & 2008 and Novell Netware.

·      Superior troubleshooting and technical support abilities with migrations, network connectivity, and security and database applications.

·      Experience in various industries like Telecommunications, Airlines, Software development, Manufacturing, and Engineering services industry.

·      Comprehensive problem solving abilities, excellent verbal and written communication skills.

·      Effective in working independently and collaboratively in teams.

·      Good Knowledge in Active Directory and Novell infrastructure.

·      Thorough Knowledge of the Software Development Life Cycle (SDLC).

·      Good Knowledge in creating, configuring and administration of Users, Groups, Network Printers.

·      Antivirus management for the servers.

·      Successfully established and managed 24x7 production and high availability Infrastructure services, IT Operations, help desk, desktop support, system administration and network management functions; Well verse with SLA and SLO management, Incidence and problem management, Change management process, Configuration management and release engineering functions.

·      Expertise in Cisco Unified Communications Manager (CUCM), Call Manger Express (CME), Cisco CTI - IPCC/ICM, Cisco Unity, Cisco Unity Connection, Cisco Unity Express (CUE), voice gateways (MGCP, SIP, H323), PBX integration, Call routing, CRM integration and voice applications.

·      Skilled in designing infrastructure and implementing technology to support large user groups, supporting users at multiple locations. Proven ability to translate business needs into technology requirements that support the company’s business objectives and to successfully manage all phases of IT projects from needs analysis and requirements definition to vendor selection, implementation, and training.

 

TECHINCAL SKILLS:

·      Software: MS Office200, 2003, 2007, Open Office, McAfee, Symantec, Norton, Storage Area Networks, SAP, Blackberry, Intellisync services, Remedy 6.3 & 7.1 administration, Customer Relations Management Apache Tomcat Web - Server 5.5.23, MySQL 5.5 database, Zenworks 7 & 10.

·      Telephony & Networking: HP OpenView, Cisco Call manager, Cisco Works, Avaya Call Management System, Cisco unity express for backups, Cisco Unified Communications Manager, LAN Desk, Service Desk, Service Manager, Single sign-on Authentication.  Local Area Networks (LAN), Wide Area Networks (WAN).

·      Operating Systems:              Windows NT, 95, 98, 2000, ME, XP, Vista, Win7, Linux RedHat, Suse-Linux, UNIX administration, Novell Netware.

·      Hardware: Cisco Routers 2500, 2600 & 3825, 7206 Switches 1900 & 2950, 3560 & 3750, Cisco products such as Nexus 5K/2K, 7600, 6500, IOS software.

·      Tools: WHATSUP, HP Openview for network monitoring,

·      Protocols: TCP/IP, OSPF, RIP, EIGRP, IGRP, BGP, FAT, FTP, SFTP, MPLS, VOIP, CDMA, GPRS, WAP, WAP2.

·      Databases: SQL, PLSQL. Relational Database Management System (RDBMS).

 

EDUCATION and CERTIFICATIONS:

·   Bachelors of Arts from Madras University (India)

·   Certification course on installation, configuration and troubleshooting Cisco routers and Switches from Indian Institute of Hardware.

·   Advanced Diploma in Software Engineering, Three Year Web-centric Curriculum Program (India).

·   Cisco Certified Network Associate (C.C.N.A).

·   Microsoft Certified Professional (M.C.P).

·   Training on Certified Novell Associate (C.N.A)

·   Training on Information Technology Infrastructure Library (ITIL v3)

·   Training on HP Service Manager.

 

PROFESSSIONAL EXPERIENCE:

 

IBM Global services – On GAP Inc account                                                                                 Oct ’10 to till date

Network & Voice Technical Solutions Architect

·   Currently working as a Technical solutions Architect for all the GAP Network Projects.

·   Develop and generate conceptual, logical, and physical network architectures, resulting documents and drawings, testing analyses, test plans, and risk assessments to ensure sound architecture.​

·   Evaluates cost analysis and vendor comparisons for large scale projects to ensure cost-effective and efficient operations, and measures feasibility of various approaches.​

·   Evaluates complex data networking technologies to understand their potential and recommends future direction.​

·   Researches technological advancements to ensure that data networking solutions are continuously improved, supported, and aligned with industry and company standards.​

·   Provide technical direction and frameworks to meet business needs.

·   Write technical and business documentation.

·   Liaise with management and support teams.

·   Assist in scoping and costing of projects.

·   Guide and influence team members and business colleagues.

·   Create presentations/solutions and articulate to boards and executives.

·   Manage delivery of infrastructure for supply chain and store-centric initiatives at Gap.

·   Responsible for approving rate card labor request for installing, configuring of servers and network devices.

·   Responsible for approving service catalog items for configuring DNS/IP requests for new HP, Sun storage servers and network devices.

·   Responsible to assign Network ports to configure the servers to the network with or without redundancy

·   Identify Business Requirements, Issues, Constraints and Strategic Direction.

·   Produce a technical framework that can be used in future designs that complies with the elements gathered

·   Interaction with Unix, DBA teams for Administration and Maintenance of Windows 2003, 2008 Servers

·   Interaction with Network, Monitoring teams for network support team to monitor and capture bandwidth utilization

·   Work with Network/Voice teams to enable QOS, setup PBX integration, voicemail boxes for the POTS lines to be installed at any corporate or store locations.

·   Provide assistance with Installing and configuring of Windows2008, Unix and Linux Servers and Antivirus software for Operating systems.

·   Knowledge in creating, configuring and administration of Users, User Groups and Network switches to the TACACS Servers.

·   Experience in Implementing and Maintaining LAN Infrastructure & Cabling

·   Experience in Hardware Maintenance for Desktops and Printers

·   Demonstrate knowledge of a wide variety network solutions, standards and protocols

·   Experience with enterprise network design including WAN and LAN topologies and security concerns regarding DMZ implementation

·   Work with Network SMEs and technical support teams in the pursuit of technically excellent solutions.

·   Produce technically solutions architecture that is aligned to business needs and direction.

·   Provide assistance in Installing, configuring and managing of Windows2008 Server.

·   Providing Technical Solutioning for various Gap corporate and Stores projects.

·   Responsible for administration, configuration, testing, analysis, and implementation of software applications on all networks, servers, routers, switches, wireless access points (WAP) etc...

·   Build configurations for routers, switches and WAP’s as per the RFS documentation provided by the GAP management team.

·   Configured, validated and implemented the scripts on routers, switches and AP’s for various GAP projects.

·   Understanding and familiarity with firewalls and Firewall configuration; understanding and familiarity with IPS devices and policy implementation.

·   Determines methods and procedures to be implemented and used on the most complex new technologies to enhance performance.​

·   Network troubleshooting experience which includes packet trace and Sniffer analysis, as well as switch configuration analysis

·   Security experience as it applies to compliance, protection of assets, and company security.

·   Attend project meetings with Gap, IBM PM and Network Engineers for the network RFSs.

·   Ability to work in a fast paced / high-pressure environment.

·   Familiar with cloud infrastructure and application strategy.

·   Perform assigned tasks with minimal supervision, provide effective communication to management and co-workers, and respond appropriately to rapidly changing priorities.

 

Hunter Douglas Windows Fashions US & Canada                                                            Oct ’09 to Oct ‘10                            Information Technology – Network / Systems Engineer

·   Responsible to Design, engineer and deploy flexible high performance network and desktop infrastructure

·   Responsible for administration, configuration, testing, analysis, maintenance and implementation of software applications on all networks, servers, routers, switches, computer systems, printers and Cisco IP phones.

·   Responsible in designing infrastructure and implementing technology to support large user groups, supporting about 800 users at Hunterdouglas Canada as well as multiple remote locations, and effectively managing IT budgets for the Edmonton Hunterdouglas.

·   Provided solutions to business operations, 45+ business critical applications along with other applications hosted on Windows, Linux, UNIX and Novell environment. Provide local and remote desktops, Laptops and network support to all the users of North America Hunterdouglas locations.

·   Superior troubleshooting and technical support abilities with migrations, network connectivity, and security and database applications.

·   Configured, deployed, maintained Linux system patches.

·   Involved in IT budgeting, license management and external vendor relationship. Responded to changing needs, maintained day to day coordination with offshore and senior executives, established individual goals, identified training needs, maintained healthy and productive work environment.

·   Tested, developed and deployed SUS and WSUS services to Windows and Linux machines

·   Successfully upgraded the VOIP Phones 792X Series all over hunterdouglas to the  Cisco CallManager/CallManager Express and Cisco Unity (VM/UM)/Unity Express from Version 4.2 to 7.1.

·   Successfully implemented multiple IT projects ranging from $40K to $100K, provide the technology knowledge and vision to support the company’s business objectives, evaluate and recommend all software for business processes.

·   Skilled in systems design, development, implementation, operations and management.

·   Design and implementation knowledge with Cisco Call Manager (3.x, 4.x, 5.x, 6.x), Call Manager Express (3.x, 4.x), Cisco Unity (4.x, 5.x) (Unified and Voice Messaging), Unity Express7.1

·   Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices for more than 200 users.

·   Created and managing the VLAN on the switches and VPN on Firewall.

·   Daily pull reports form Websense Monitoring tool and also do block websites on approval from the management.

·   Provide local and remote desktop and network support to all the users of Hunterdouglas Canada location.

·   Migrated to Windows 2003 & 2008 Server/Exchange 2003 Server with Blackberry Integration Services, Windows Server Updates Services (WSUS), and Microsoft Operations Manager.

·   Integrated the Cisco Unified Wireless IP Phones (792X series) with Cisco Unified Communications Manager and Cisco Unified Communications Manager Express using IEEE 802.11 over a Cisco access point.

·   Implemented Cisco Unified Communications Manager Applications like CUPS, IPMA, Extension mobility and Attendant console as per customer requirement.

·   Participated in designing and maintaining a reliable, scalable, secure and high availability Linux systems environment. Backup and restore network data with VERITAS Backup Exec 10.0. Administer ACT! 2000 database with weekly synchronization.

·   Responsible for Windows Server OS installation and troubleshooting.

·   Active Directory users and groups management.

·   Troubleshooting Active Directory replication problems.

·   Responsible for troubleshooting of Microsoft office 2000, 2003 and 2007 applications. Also, a team player in testing and migration of Microsoft office 2010.

·   Worked on the implementation, troubleshooting and maintenance of SME Server.

·   Implementation and administration of DNS, DHCP and WINS

·   Good experience in Implementing and Maintaining LAN Infrastructure & Cabling

·   Experience in Hardware Maintenance for Desktops and Printers

·   Experience in setup of call routing; enable QOS, setup Avaya IP hones for Users, clients and customers of Hunterdouglas.

·   Performed all levels of hardware and software systems support for computers and 100 printers.

·   Responsible for e-mail system and Internet Information Server, meeting employee and customer needs 24/7.

·   Responsible for administration of users on Active directory and e-directory with LDAP authentication and maintenance of Apache Tomcat modules.

·   Responsible 24X7 for assisting customers with VPN problems involving Checkpoint Firewall 1, Pix firewalls.

·   Performed analyzing and debugging Linux kernel issues including support for new Hardware types and multi-core performance tuning.

·   Implementation of Checkpoint Firewall 4.1 to protect and authenticate local-net and DMZ. Defined policies, NAT and anti-spoofing for internal, external networks as well as Internet gateways.

·   Worked on Apache 2.0.59 for Netware and Apache Tomcat web server 5.5.23.

·   Netware 6 project team and developed or assisted in the deployment of all areas of 35-server enterprise migration (NDPS/Iprint, SAN/Clustering, eDirectory/LDAP services, usage of Zenworks for Desktop, Account Management).

·   Responsible for troubleshooting MS SQL applications and MS IIS on Windows Server 2003.

·   Responsible for the single sign on authentication for all users on Active directory and e-directory with LDAP.

·   Managed all new install projects for servers, switches, and other network resources.

·   Developed and update documentation, appraising users and administrators of vital information.

·   Created user manuals and provided technical support sessions for new employees.

·   Responsible for the administration and maintenance of Oracle database on servers.  Apply database and application patches.

·   Deployed Checkpoint firewalls from centralized management consoles to the Checkpoint Provider-1 distributed management architecture

·   Administrated and maintained environment security. Involved with administering security alerts to staff and weekly data backups.

·   Responsible for firewall/LAN integration and compatibility, ongoing administration, and system backups

·   Worked in team to introduce the GPS, RF Interference Mitigation, New GPS Signal Structures, and, Frequency Hopping systems.

·   Upgrade, Repaired PC Hardware + Laptops.

·   Revised IT policies and procedures; Established roles and responsibilities, IT governance model, security practices, change control, Incidence management, monitoring tools and procedures. Defined and supervised communication and escalation strategy, SLA tracking and reporting mechanisms.

·   Administration and Maintenance of Windows 2008 Servers Domain Controller.

·   Administration and Maintenance of Printer, Backup servers.

·   DFS (Distributed File System) management.

·   Interaction with Network, Monitoring teams.

·   Provide assistance with Installing and configuring of Windows2008 Server and Antivirus software for OS.

·   Thorough Knowledge in creating, configuring and administration of Users, Groups, Network Printers.

·   Good experience in Implementing and Maintaining LAN Infrastructure & Cabling

·   Experience in Hardware Maintenance for Desktops and Printers

·   Provide assistance in Installing, configuring and Managing of Windows2008 Server.

·   Also worked on the administration side of network SAN storage servers.

·   Configured HP scans jet scanners for the shipping and receiving department.

·   Worked on Installation of Zenworks on the server and the application explorer clients on the desktops.

·   Trained users to scan packing slips and receipts to ship carriers and remote offices.

·   Perform server migration from GroupWise 7.1 to GroupWise 8.0.1 application on all Novell servers for Blackberry and Palm Treo configurations. 

·   Troubleshooting and installation of software’s on 32bit and 64bit based hardware.

·   Manage and automate the Netback up jobs for daily, weekly and monthly backups on all Novell servers.

·   Design and manage server recovery process.

·   Responsible for implementation administration on Checkpoint Firewall, Network Management

·   Remotely provide operating systems and network support to the End Client’s and Users 24/7.

·   Responsible for administration, configuration, testing, analysis, maintenance of oracle and SQL database.

·   Redesigning the internal LAN network with fibre optic channels and upgraded the network performance.

·   Setup and maintenance of internal (LAN) and external (WAN). Provide support to monitor, install and perform maintenance on workstations, laptops, software and the LAN & WAN networks. Implementation of name Resolution using WINS & DNS in TCP/IP environment.

·   Monitor, install and perform maintenance on workstations, laptops, software and LAN & WAN networks.

·   Maintain logs and inventory of equipment repairs.

·   Hands-on experience implementing and supporting Linux OS.

·   Install and configure Routers, Bridges, Terminal Servers and CSU/DSU’s to support WAN links.

·   Represented IT Infrastructure team as a single point of contact to external vendors, internal business, QA Dev. Responded to their needs. Evaluated strategy, made plans and presentations regarding new initiatives. Actively involved in negotiations regarding availability, performance and end user experience. Closely interacted with senior management and executives to align IT with changing business goals and vision.

·   Setup laptops and Blackberry devices with Secure Doc Encryption.

·   Worked on weblogic Portal 8.1.6 with Workshop for Portal.

·   Connection of the Blackberry server, through desktop manager software or enterprise air activation.

·   Perform backup on tapes for all offices through VERITAS Backup Exec., and net backup.

·   Troubleshoot   ISDN lines, troubleshoot TCP/IP and IPX problems, and troubleshoot connectivity issues in multi protocol Ethernet, Token Ring, and FDDI networks.

·   Working as project manager for forecasting network growth requirement.

·   Created proactive procedures for problem preventions and resolutions, interfaced with software developers, analyzed issues, and designed solutions.

·   Implemented Task plans with weblogic 9.2 for Human Workflow tasks.

·   Tested Linux, Macintosh, and Windows software systems.

·   Implementation of TCP/IP & related Services-DHCP/DNS/WINS/LMHOSTS/HOSTS

·   Configured Approve IT Secure software for users online document tracking.

·   Troubleshoot scanner issues on a Windows XP Operating system.

·   Created an Access databases for inventory use on all equipment and software licensing.

 

Gavs Technologies, India                                                                                                 June ’05 to Sep’09

Project Team Lead / Senior Systems Engineer

 

·   Perform server migration from Novell Netware 5.1 to Novell Netware 6.5 at End Client locations.

·   Responsible for administration, configuration and troubleshooting of GroupWise 6.5 applications for Blackberry and Treo configurations.

·   Implementation Lead for Novell Zen-Works configuration and Symantec Anti-Virus Deployment using Novell RCONSOLEJ

·   Evaluated and procured 3rd party systems/components for workflows in Remedy.

·   Since January 2006 working directly at various Hunterdouglas locations for project implementations.

·   Skilled in designing infrastructure and implementing technology to support large user groups, supporting about 7000 users at North America well as multiple remote locations by leading a team of 20 Systems Administrators, and effectively managing IT staff.  Proven ability to translate business needs into technology requirements that support the company’s business objectives and to successfully manage all phases of IT projects from needs analysis and requirements definition to vendor selection, implementation, and training.

·   Involved in IT budgeting, license management and external vendor relationship. Responded to changing needs, maintained day to day coordination with offshore and senior executives, established individual goals, identified training needs, performed appraisals, maintained healthy and productive work environment.

·   Managed a team of 27 Helpdesk Analysts that supported 24x7 production and QA operations, 40+ business critical applications along with other applications hosted on Windows, UNIX and Novell environment.

·   Perform SAP R/3 Modules, FI (Financials) CO (Controlling), BCS (Business Consolidations System, BW (Business Warehouse) server monitoring, analysis transports, temse administration & archiving.

·   Provide local and remote desktop and network support to all the users of North America Hunterdouglas locations.

·   Configured PIX firewalls (501, 506, 515 and 525) and Nortel Connectivity Extranet Switches for new VPN clients.

·   Design and implementation knowledge with Cisco Call Manager (3.x, 4.x, 5.x, 6.x, 7x), Call Manager Express (3.x, 4.x), Cisco Unity (4.x, 5.x) (Unified and Voice Messaging), Unity Express7.1

·   Troubleshooting, upgrade of existing operational environment consisting of workstations running on Windows7, Windows XP, Windows 2000, and associate file, print servers Windows 2003, active directory, Exchange and Enterprise Messaging software.

·   Connection of the Blackberry server, through desktop manager software or enterprise air activation.

·   Implementation and administration of Check Point Firewalls & network Management

·   Perform backup on tapes for all offices through VERITAS Backup Exec., and net backup.

·   Project Leader and acting Project Manager for several which include setup of new networks.

·   Performed desktop migration from Windows 95/NT4 to Windows 2000. Provided technical support for corporate client/server systems.

·   Responsible for hardware and software applications for workstations, servers, and network data communications. Collaborated with executive management and department leaders to assess network capacity needs.

·   Administered all local and remote server backups with Veritas Backup Exec.

·   Worked on Both BPSK and BOC signal formats have been included so the simulation is suitable for modeling C/A code, Y-code, and M-code signal reception

·   Maintaining the Switches, Hubs and other communication devices in the organization.

·   Active Directory users and groups management.

·   Troubleshooting Active Directory replication problems.

·   Implementation and administration of DNS, DHCP and WINS

·   Creation of User groups as Local groups and Global groups.

·   Creating of Users and giving permissions to the user Accounts and Folders

·   Maintaining the Account Policies of all Users.

·   Implementation of TCP/IP & related Services-DHCP/DNS/WINS/LMHOSTS/HOSTS.

·   Worked in team to introduce the GPS, RF Interference Mitigation, New GPS Signal Structures, and, Frequency Hopping systems.

·   Maintaining the Domain Policies.

·   Implementing Disk Management.

·   Internet Connection sharing to all the systems through Proxy Server.

·   Maintaining the Desktop & Server Hardware & software maintenance and

·   LAN maintenance in the organization, Maintaining the Daily, Weekly and monthly backups.        

·   Upgraded 200 workstations to communicate from Token ring Topology to Ethernet.

·   Configured, Supported Microsoft Exchange clients and Outlook 2000 clients for a 70-user facility.

·   Supported Microsoft Office 2000 premium/Pro business application, Oracle clients, Proprietary Applications.

 

Wipro Technologies                                                                                                                    July ’04 to May ’05

Technology Specialist-Lead Systems Technician / Administrator

 

·   Technical support for internet-based applications for End Client.

·   Technology solutions for high-speed DSL internet access and service enhancing applications for the DSL and dial-up projects to End Clients.

·   Managed a team of 12 level1 Technicians and I have supported more than 2000 users desktops and laptops remotely.

·   Troubleshooting, upgrade of existing operational environment consisting of workstations running on Windows7, Windows XP, Windows 2000, and associate file, print servers Windows 2003, active directory, Exchange and Enterprise Messaging software.

·   Connection of the Blackberry server, through desktop manager software or enterprise air activation

·   Troubleshooting modems and network connections through remote desktop.

·   Diagnosed, troubleshoot, and repaired Network Clients connections.

·   Support, troubleshoot and Upgrade Client/Server Applications.

·   Assisted with Exchange client Email upgrades and configurations.

·   Coordinated application and PC training to end-users.

 

Supersight Ceeqeunce Technologies                                                                                      Jan ’01 to June ’04

Team leader / Technical Customer Support Officer

 

Received the Best Employee Award for two consecutive years.  Joined as a Customer Support Officer in August 2001 and was promoted to Team Leader in July 2002.  Managed projects from various End Clients - U.S., U.K. and Australia.  Conducted performance reviews of team members and prepared relevant weekly reports for the Manager.  Trained team members on planning and implementing sales strategies.  Motivated team members to provide better service.

 

·   Managed and supported the pharmacy's NarcTrack application on a NT Peer-to-Peer network.

·   Managed a team of 14 CSR’s and supported 450 Users desktops and laptops.

·   Administer user accounts and drug balances for the Operating room and Dental department.

·   Monitored Utilization Databases for Controlled Dangerous Substances through Pyxis workstations for a 2000 user hospital.

·   Entered Data for Physician medication orders.

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